First Notification Support

Help for every app.
All in one place.

Support for our growing family of First Notification apps, including FN Roadwatch+, FN CrashGuard+, FN ScamGuard+, FN Cyclist+ and FN Life+, with clear answers on features, subscriptions, privacy, local records and troubleshooting.

Global support centreStart with the app you use.

Each product has its own guidance below, followed by shared answers for subscriptions, privacy, backup and common technical issues.

Choose your app

Support built around the complete product family.

Select the product you need help with, then use the shared guidance for subscriptions, privacy and technical issues.

FN Motoring Plus app icon
Available on the App Store

FN Motoring+

Accident reports, evidence, vehicle records, reminders, Driver Vault, Drive Recorder and journey tools.

View Motoring+ help
FN Home Plus app icon
Available on the App Store

FN Home+

Property records, maintenance, inventories, documents, reminders and household organisation.

View Home+ help
FN Pet Plus app icon
Available on the App Store

FN Pet+

Pet profiles, health records, medications, appointments, documents and vet visit preparation.

View Pet+ help
FN Travel Plus app icon
Available on the App Store

FN Travel+

Trips, itineraries, bookings, documents, packing, expenses, AI assistance and translation.

View Travel+ help
FN Health Plus app icon
Available on the App Store

FN Health+

Health profiles, medication, appointments, tracking, documents and reports.

View Health+ help
FN Business Plus app icon
Available on the App Store

FN Business+

Jobs, contacts, promises, payments, risk awareness and proof timelines.

View Business+ help
FN Scene Plus app icon
Available on the App Store

FN Scene+

Live camera guidance, suggested shots and composition improvement.

View Scene+ help
FN Roadwatch Plus app icon
Testing

FN Roadwatch+

Road monitoring, event capture, on-device number plate recognition, evidence review and reporting.

View Roadwatch+ help
FN CrashGuard Plus app icon
Available on the App Store

FN CrashGuard+

Drive protection, protected incidents, guided evidence capture, timelines, Vault, reports and exports.

View CrashGuard+ help
FN ScamGuard Plus app icon
Available on the App Store

FN ScamGuard+

Suspicious-message checks, safer verification, trusted contacts, recovery guidance and protected incident history.

View ScamGuard+ help
FN Cyclist Plus app icon
Available on the App Store

FN Cyclist+

Ride readiness, journey recording, bicycle records, incident evidence, nearby help and iCloud backup.

View Cyclist+ help
FN Life Plus app icon
Available on the App Store

FN Life+

Life Radar, quick capture, natural Ask FN search, reminders, promises, document expiry and optional iCloud backup.

View Life+ help
FN SafeSpace Plus app icon
Testing

FN SafeSpace+

Child profiles, protection plans, app controls, screen-time schedules, device activity and family location.

View SafeSpace+ help
Shared support

The essentials work the same way across the portfolio.

Our apps use familiar Apple subscription controls and are built around privacy-conscious, local-first organisation.

Restore purchasesUse the same Apple Account and choose Restore Purchases inside the relevant app.
Manage subscriptionsCancellation and renewal are handled through Apple Account subscription settings.
PrivacyYour records are designed to remain under your control, with local-first storage.
Technical supportSend the app name, device, operating system and clear steps to reproduce the issue.
Frequently asked questions

Answers by product and topic.

Use the links below to jump directly to the relevant app or shared support topic.

FN Motoring+ support

What can I record after an accident?

You can organise incident details, involved vehicles, third parties, witnesses, notes, photographs and follow-up actions. FN Motoring+ is an organisational tool and does not contact insurers or emergency services automatically.

What does Drive Recorder do?

Drive Recorder creates a journey record between the point you manually start and stop recording. Available details can include distance, duration and driving insights.

What is the Drive Smoothness score?

It is a personal journey insight based on detected patterns such as acceleration, braking and cornering. It is not an insurance, legal or professional assessment.

Can I export reports and journey records?

Supported PDF, report and journey export tools are available according to the feature and subscription level in the current app version.

FN Home+ support

What can I organise in FN Home+?

You can organise property details, maintenance tasks, household inventories, important documents, reminders and related home records in one place.

Can I manage more than one property?

Where supported by the current app version and feature level, properties and their records can be kept separate so information does not become mixed together.

Does FN Home+ provide insurance, repair or property-management services?

No. FN Home+ is a software organisation tool. It does not arrange insurance, perform repairs, manage property on your behalf or replace qualified professional advice.

What should I do before deleting FN Home+?

Export important information and use any available backup options first. Deleting an app may also remove locally stored records from the device.

FN Pet+ support

What information can I keep for each pet?

You can maintain separate profiles with health events, medications, appointments, documents, care information and details used to prepare for a vet visit.

Can FN Pet+ diagnose or treat my pet?

No. FN Pet+ helps organise information. It does not provide veterinary diagnosis, treatment, emergency care or professional medical advice.

Can I manage more than one pet?

Yes. The app is designed to keep each pet's profile and records separate, making it easier to find the correct information quickly.

What should I include when preparing for a vet visit?

Record the symptoms or changes you noticed, when they started, relevant medication or health history, and the questions you want to ask the veterinary professional.

FN Travel+ support

What can I organise in FN Travel+?

You can keep trips, itineraries, bookings, travel documents, packing lists, budgets, expenses, reminders and useful destination information together.

What does AI travel assistance do?

It helps structure ideas and prepare useful travel information. It should not replace official entry requirements, government advice, transport operators or professional guidance.

How should I use the Conversation Translator?

Use it for everyday travel conversations where language is a barrier. For legal, medical, emergency or safety-critical communication, seek qualified human assistance where available.

Does FN Travel+ provide bookings, travel insurance or emergency assistance?

No. FN Travel+ is an organisation and assistance tool. It does not sell travel, arrange bookings, provide insurance or act as an emergency response service.

FN Health+ support

What can I organise in FN Health+?

You can keep health profiles, medication, appointments, symptoms, measurements, diary entries, documents and generated reports together.

Does FN Health+ provide medical advice?

No. FN Health+ organises information and helps create summaries. It does not diagnose conditions, recommend treatment or replace qualified medical advice.

Can I use FN Health+ for more than one person?

Yes. Separate profiles keep each person’s records clearly organised.

What should I do before deleting FN Health+?

Export important reports and complete any available backup first. Deleting the app may remove locally stored health records from the device.

FN Scene+ support

What does FN Scene+ do?

It provides live camera guidance, suggested shots and clear improvement feedback to help you create stronger photographs.

Does FN Scene+ take control of my camera?

No. You remain in control. The app guides your positioning and framing and helps indicate when the shot is ready.

How much is FN Scene+?

FN Scene+ is £1.99 per month after a 14-day free trial.

FN Roadwatch+ support

What does FN Roadwatch+ do?

FN Roadwatch+ provides live road monitoring sessions, fast event capture, on-device number plate recognition, recognition review, organised session evidence and reporting tools.

Is a recognised number plate guaranteed to be correct?

No. Recognition is an aid and should always be reviewed by the user. Roadwatch+ does not determine identity, vehicle ownership, guilt or an enforcement outcome.

How much is FN Roadwatch+?

FN Roadwatch+ is £4.99 per month after a 14-day free trial. Current status: Testing.

Can I use Roadwatch+ while driving?

Do not interact with the app while driving. Roadwatch+ should be configured and operated only when it is safe and lawful to do so.

FN CrashGuard+ support

What does FN CrashGuard+ do?

FN CrashGuard+ helps protect and organise road-incident evidence. It combines drive protection, protected incidents, guided factual capture, time-stamped timelines, photos, voice and written statements, an Evidence Vault, recovery tools, reports and exports.

What is a Protected Session?

It is the incident-focused record used to keep protected road evidence and the related capture workflow together so the event can be reviewed as one connected record later.

Why must I complete my Private Profile?

CrashGuard+ reports and exports use information from your Private Profile. Complete it before relying on generated reports or exports so the required personal details are available.

How much is FN CrashGuard+?

FN CrashGuard+ is £2.99 per month after a 14-day free trial. Current status: Available on the App Store.

Does CrashGuard+ decide fault or fraud?

No. CrashGuard+ protects and organises evidence. It does not determine fraud, fault, guilt, liability or intent.

FN ScamGuard+ support

What does FN ScamGuard+ do?

FN ScamGuard+ helps you check suspicious messages, screenshots, links, QR codes and calls, understand warning signs, verify organisations through safer routes, involve Trusted Contacts and follow recovery guidance if you have already acted.

Does ScamGuard+ guarantee whether something is genuine?

No. It highlights warning signs and helps you verify independently. It cannot guarantee that every communication is genuine or fraudulent.

What are Trusted Contacts?

They are people you choose to involve when you want a second opinion or help deciding what to do next. You remain in control of when you contact them.

What if I have already clicked, paid or shared information?

Use the recovery pathway to prioritise protective actions, preserve the evidence you still have and identify the accounts or organisations that may need attention.

How much is FN ScamGuard+?

FN ScamGuard+ is £2.99 per month after a 14-day free trial. Current status: Available on the App Store.

FN Cyclist+ support

What does FN Cyclist+ do?

FN Cyclist+ combines ride readiness, GPS journey recording, bicycle management, incident evidence, theft preparation, nearby help, emergency information and private iCloud backup.

Can I operate FN Cyclist+ while moving?

Set up recording before moving and only interact with the app when safely stopped. The app does not replace attentive, lawful cycling.

How much is FN Cyclist+?

FN Cyclist+ is £1.99 per month after a 14-day free trial. Current status: Available on the App Store.

FN Life+ support

What does FN Life+ do?

FN Life+ is a private life memory for reminders, promises, appointments, documents and follow-ups. Life Radar surfaces what needs attention, while Ask FN helps you find saved details using natural questions.

Where does FN Life+ keep my information?

FN Life+ is designed around on-device-first storage. Optional iCloud backup uses your own iCloud account and can be controlled from the app.

How much is FN Life+?

FN Life+ is £2.99 per month after a 14-day free trial. Current status: Available on the App Store.

Is FN Life+ available now?

FN Life+ is currently Available on the App Store. Check the service status page for the latest App Store availability.

FN SafeSpace+ support

What does FN SafeSpace+ do?

FN SafeSpace+ helps parents manage child profiles, paired Apple devices, app access, daily limits, downtime, device activity and shared location from one parent app.

Can SafeSpace+ guarantee a child’s safety?

No. SafeSpace+ is a parental-control and family-organisation tool. Location or activity can be delayed or unavailable, and the app does not replace supervision, open conversation or emergency services.

Is one family’s information visible to another family?

No. Each family setup uses its own iCloud space, keeping child profiles, paired devices and shared information separate from other families.

How much is FN SafeSpace+?

FN SafeSpace+ is planned at £3.99 per month or £39.99 per year. Current status: Testing.

FN Business+ support

What can I organise in FN Business+?

You can organise jobs, business contacts, agreements, promises, payments, incidents, additional work, risks, evidence and structured reports.

What does Business Guardian do?

It brings together warning signs such as financial exposure, unresolved promises and recent incidents so jobs needing attention are easier to identify.

Are suggested records saved automatically?

No. You review proposed records from voice or text updates before anything is saved.

Does FN Business+ provide legal, accounting or financial advice?

No. It is a business organisation and awareness tool and does not replace qualified professional advice.

Subscriptions and purchases

How do I restore an existing purchase?

Open the subscription or premium area in the relevant app and choose Restore Purchases. Use the same Apple Account that originally made the purchase.

How do I manage or cancel a subscription?

Subscriptions are managed through Apple Account subscription settings. Cancelling stops future renewal but normally leaves access available until the end of the current paid period.

Does deleting an app cancel its subscription?

No. Deleting an app does not cancel an App Store subscription. Cancellation must be completed through Apple Account subscription settings.

I subscribed but a feature is still locked. What should I do?

Confirm the purchase completed, check the internet connection, reopen the subscription screen and use Restore Purchases. Restarting the app can also refresh its subscription state.

Pricing across the FN app family

What do First Notification apps cost?

Pricing varies by product. FN Motoring+, Home+, Pet+, Travel+, Health+, Business+, Scene+ and Cyclist+ are £1.99 per month; FN CrashGuard+, FN ScamGuard+ and FN Life+ are £2.99 per month; and FN Roadwatch+ is £4.99 per month. Each includes a 14-day free trial. Billing, renewal, cancellation and restore-purchase controls are handled through Apple. Availability differs by app, so check the service status page before attempting to subscribe.

Privacy, local records and backup

Where is my information stored?

First Notification apps are designed around local-first storage. User-created information is generally stored on the device, subject to the backup and export options available in each app.

What happens if I delete an app?

Deleting an app may remove its locally stored data. Export important records and complete any available backup before deleting an app or replacing a device.

Can I protect an app with Face ID or a passcode?

Where supported by the relevant app and device, app-lock controls can use available authentication such as Face ID, Touch ID or passcode protection.

Can support recover my local records?

Usually not. Local-first records are not automatically held by First Notification. This is why exports and available backup options should be used for important information.

Technical issues and contacting support

What should I try before contacting support?

Confirm the app and operating system are current, restart the app, check permissions and connectivity, and repeat the action once. Do not delete the app unless important local data has been backed up or exported.

What information should I include in a support request?

Include the app name, device model, iOS or iPadOS version, app version, the feature involved, what you expected and what happened. Add screenshots where safe and remove personal or sensitive information first.

How do I report a reproducible problem?

List the exact steps from opening the app to the point where the problem appears. Include whether it happens every time and any error message shown.

Still need help?

Tell us which app you use and exactly what happened.

Contact support