All First Notification Limited apps are covered
This policy applies automatically to every current and future mobile application,
tablet application, desktop application, web application, website and connected
digital service published, supplied or operated by First Notification Limited
that links to, displays or refers to this page.
- All iPhone and iPad apps
- All Android apps
- All Windows and macOS apps
- All company websites and web apps
- Free, paid and subscription products
- Products released under individual app names or brands
You do not need to find a different general privacy policy for each app.
This page is the controlling umbrella notice for all First Notification Limited
digital products unless an app expressly identifies a separate privacy policy.
Product-specific notices, permission prompts or in-app explanations supplement
this policy and do not replace it unless they clearly state otherwise.
1. Scope of this policy
This Privacy Policy applies to all websites, mobile applications, tablet applications,
desktop applications, web applications, support services, subscription services,
business communications and other digital products published, supplied or operated
by First Notification Limited that link to, display or refer to this policy.
This includes products marketed under their own names, icons or brands. A product does not
need to include the words "First Notification" in its name for this policy to apply.
Coverage includes existing products and future releases, whether offered free of charge,
as a one-off purchase, through an auto-renewable subscription, to consumers or to businesses.
References to "First Notification", "we", "us" or "our" mean First Notification Limited.
References to an "app" or "product" include FN+, FN Home+, FN Pet+, and every other application
published by us that links to, displays or refers to this policy.
This policy does not replace any privacy information supplied by Apple, Google, Microsoft,
a device manufacturer, an app marketplace, a cloud provider or another third party whose
services you choose to use.
2. Who we are and who controls personal information
First Notification Limited is the data controller for personal information we collect directly
through this website, our business communications, customer support and any app feature that
transmits personal information to systems operated on our behalf.
Our registered details are:
- Company: First Notification Limited
- Registered in England: Company No. 08562625
- Registered address: Leonard House, 5-7 Newman Road, Bromley, Kent, BR1 1RJ, United Kingdom
- Email: sales@first-notification.com
- Telephone: +44 (0)1634 672677
3. Information we may handle
The information handled depends on the website, app and features you choose to use.
We may handle the following categories:
| Category |
Examples |
Typical source |
| Contact information |
Name, email address, telephone number, company and postal address. |
Information you provide when contacting us or using a business service. |
| Support information |
Device model, operating system, app version, screenshots, error details and correspondence. |
Information you send when requesting help. |
| App records |
Vehicle, insurance, accident, evidence, document, reminder, journey, case or project information. |
Information you create or import within an app. |
| Media and files |
Photos, videos, audio, PDFs, documents, exports and attachments selected by you. |
Device camera, photo library, file picker, scanner or import function. |
| Location and movement |
Current location, route, journey distance, movement and related sensor-derived information. |
Device location and motion services where you grant permission. |
| Technical information |
IP address, browser type, device type, crash details, diagnostics and service logs. |
Website hosting, app diagnostics or optional analytics services. |
| Purchase information |
Subscription status, product identifier, transaction status and entitlement information. |
Apple App Store, Google Play or another authorised marketplace. |
| Communications and preferences |
Messages, enquiries, support requests, consent choices and notification preferences. |
Information you provide or settings you select. |
4. Local-first, on-device and app-created data
Many of our mobile and desktop apps are designed on a local-first basis and store
user-created information directly on the user's device. Information that remains local
to the device is not automatically transmitted to, accessible by or controlled by
First Notification Limited merely because it exists inside one of our apps.
Depending on the app, local information may include accident records, vehicle information,
insurance details, photographs, documents, notes, reminders, journey records, reports,
case information and other user-created content.
You are responsible for protecting your device, maintaining suitable backups and controlling
any exports or files that you choose to share. Deleting an app, clearing its storage, resetting
a device or losing access to a device may permanently remove local information that has not
been backed up or exported. Where an app provides an in-app erase, reset or delete function,
using it may also permanently remove local records.
Local-first does not mean that every feature is offline. Information may leave the device
when you deliberately use iCloud or another cloud backup, synchronisation, export, sharing,
customer support, online AI, mapping, remote diagnostics, purchase validation or another
connected service. The relevant feature, platform or permission prompt may provide
additional information at the point of use.
5. Device permissions and sensitive capabilities
An app may request access to device capabilities only where needed for a feature.
Depending on the app, these permissions may include:
- Camera: to capture evidence, documents, QR codes or other user-requested images.
- Photo library: to select, save or export images and media.
- Location: to record an incident location, support nearby searches, remember parking or record a journey.
- Motion and fitness: to support journey analysis, drive recording or movement-based features.
- Microphone: where an app includes user-initiated audio recording or voice input.
- Contacts: only where a feature allows you to select or store a contact and permission is requested.
- Notifications: to deliver reminders, status information or alerts requested by you.
- Biometric authentication: to protect access using Face ID, Touch ID or equivalent device security.
- Files and storage: to import, create, save, back up or export documents.
You can normally manage permissions through your device settings. Refusing or withdrawing a
permission may prevent the related feature from operating, but should not affect unrelated features.
6. Artificial intelligence and automated features
Some apps may include artificial intelligence, machine learning, classification, summarisation,
image analysis or other automated assistance. Where processing is performed entirely on-device,
the relevant content may remain on the device.
Where a feature uses an online provider, we will provide appropriate information within the app
or at the point of use. You should not submit information to an online AI feature unless you are
authorised to do so and are comfortable with the processing described.
Automated output is provided as assistance and may be incomplete or inaccurate. It should be
reviewed by a person and must not be treated as legal, medical, insurance, forensic, safety or
other professional advice.
7. How we use personal information
We may use personal information to:
- provide, operate, secure and maintain our websites, apps and services;
- respond to enquiries, support requests and business communications;
- deliver features that you deliberately activate;
- validate purchases, subscriptions and feature entitlements;
- diagnose faults, investigate crashes and improve reliability;
- develop, test and improve products and user experience;
- prevent misuse, fraud, security incidents and unlawful activity;
- comply with legal, regulatory, accounting and enforcement obligations;
- protect our rights, users, systems and property;
- send service communications and, where permitted, relevant business or marketing communications.
8. Lawful bases for processing
Where UK data protection law applies, we rely on one or more lawful bases depending on the activity:
- Contract: where processing is necessary to provide a service, subscription, purchase or requested feature.
- Legitimate interests: where necessary to operate, secure, support and improve our services, provided those interests are not overridden by your rights.
- Consent: where you make a genuine choice, including optional permissions, certain communications or optional connected features.
- Legal obligation: where we must process information to comply with law.
- Vital interests: only in rare circumstances involving protection of life or physical safety.
Where special category information is processed, we will identify and rely on an additional
lawful condition where required. Our apps are not intended to require special category information
unless a feature clearly explains why it is needed.
9. When information may be shared
We do not sell personal information. We may disclose or make information available to:
- hosting, email, support, analytics, diagnostics and infrastructure providers acting on our instructions;
- Apple, Google, Microsoft or another platform provider where necessary for distribution, purchases, subscriptions, device services or app functionality;
- mapping, cloud, storage, AI or other connected service providers when you use a feature that depends on them;
- professional advisers, insurers, auditors or legal representatives where reasonably necessary;
- law enforcement, courts, regulators or public authorities where required or permitted by law;
- a purchaser, successor or adviser in connection with a business sale, restructuring or transfer.
Information that you export or share from an app is controlled by you after it leaves the app.
This may include reports, PDFs, images, videos, documents, CSV files or other records sent to
insurers, employers, advisers, recipients or third-party services.
10. App stores, purchases, subscriptions and entitlements
Purchases and subscriptions for our mobile and desktop apps are normally processed by
the relevant app marketplace, including the Apple App Store, Google Play or Microsoft Store.
We do not receive your full payment-card details from those marketplaces. We may receive or
access product identifiers, transaction status, subscription status, entitlement status,
renewal state, expiry information and other limited purchase information needed to unlock
features, restore purchases, provide support, investigate fraud and maintain subscription access.
Marketplace providers process information under their own privacy policies and terms.
Subscription management and cancellation are normally handled through the account used
with the relevant marketplace.
11. Website logs, cookies and Google Analytics
Our hosting environment may create standard server logs containing information such as IP address,
browser type, date and time, requested page, referring page and technical status information. These
logs are used for security, fault diagnosis and reliable service operation.
We also offer optional Google Analytics 4 measurement on this website. Google Analytics remains
disabled unless you select Accept analytics in our cookie notice. If you reject
analytics, the Google Analytics script is not loaded by our consent system.
When accepted, Google Analytics may use cookies including _ga and related
_ga_* cookies to distinguish visits and produce aggregated information about pages viewed,
interactions, device and browser characteristics, approximate location, referral source and selected
website events. We use measurement ID G-E9TBE76RW3. We have disabled Google Signals
and advertising-personalisation signals in our website configuration.
Our purpose is to understand which pages and FN+ features are useful, measure App Store link clicks,
identify technical or navigation issues and improve the website. The lawful basis for non-essential
analytics storage and access is your consent. You can reject analytics without losing access to the site.
Your choice is stored locally in your browser. Use the Cookie settings link in the
footer at any time to change your choice. If you withdraw consent, we stop future analytics loading and
attempt to remove Google Analytics cookies associated with this site. You may also clear cookies and
local website data through your browser settings.
Google may process analytics information outside the United Kingdom under its own privacy and transfer
arrangements. For more information, consult Google's privacy information and Google Analytics data
practices. We do not use Analytics to make automated decisions about you and we do not sell analytics data.
12. Data retention, app deletion and account deletion
We retain personal information only for as long as reasonably necessary for the purpose for
which it was collected, including legal, contractual, accounting, fraud-prevention and
dispute-resolution requirements.
- Support correspondence may be retained while a matter is active and for a reasonable period afterwards.
- Business and transaction records may be retained for legally required accounting or tax periods.
- Website security logs are normally retained for a limited operational period unless needed for investigation.
- Local app data generally remains under your control until you delete the relevant records, use an in-app erase function, delete the app, clear its storage or erase the device, subject to any backup you maintain.
- Deleting an app does not necessarily delete copies stored in iCloud, another cloud service, a device backup, an exported file or a recipient's system.
- Cloud or account-based data, where offered, will be retained according to the relevant service, app controls and legal requirements.
- Where an app creates an account directly with us, account-deletion instructions will be provided in the app or through the associated support channel.
We may retain anonymised or aggregated information where it no longer identifies an individual.
13. Security
We use reasonable technical and organisational measures designed to protect information against
accidental loss, unauthorised access, alteration, disclosure or destruction. These measures may
include access controls, encryption provided by the operating system, secure transmission,
restricted administration and data minimisation.
No system is completely secure. You should use device passcodes, biometric protection,
current operating-system updates and secure backups, and avoid sharing sensitive exports
with unintended recipients.
14. International transfers
Some platform, hosting, analytics, support, mapping, cloud or other service providers may process
information outside the United Kingdom. Where a restricted international transfer occurs,
we will use an appropriate legal mechanism where required, such as adequacy regulations,
approved contractual safeguards or another lawful transfer mechanism.
15. Your data protection rights
Depending on applicable law and the circumstances, you may have rights to:
- be informed about how your personal information is used;
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request erasure of information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to processing based on legitimate interests or direct marketing;
- request data portability where the legal requirements apply;
- withdraw consent where processing is based on consent;
- raise a concern with a data protection supervisory authority.
These rights are not absolute and may not apply to information held only on your device,
because we may not possess or have access to that information. We may need to verify your
identity before responding to a request.
Complaints to the Information Commissioner's Office
If you are in the United Kingdom, you may complain to the Information Commissioner's Office.
We would appreciate the opportunity to address your concern first, but you are not required to
contact us before approaching the regulator.
16. Children
Our general-purpose apps and website are not directed at children under 13 and are not intended
to knowingly collect personal information from children without appropriate authorisation.
Some products may have a higher minimum age under marketplace rules, local law or an
app-specific notice.
If you believe a child has provided personal information to us inappropriately, contact us so
that we can investigate and take appropriate action.
17. Third-party links and services
Our websites and apps may link to third-party websites, marketplaces, mapping providers,
emergency services, insurers, roadside providers or other external services. We are not
responsible for the privacy practices of those organisations. Review their privacy information
before providing personal data.
18. Changes to this policy
We may update this policy to reflect changes in our products, services, technology, legal
requirements or business operations. The current version will be published on this page with
an updated effective date. Where a change materially affects an app or service, additional
notice may be provided where appropriate.
Contact First Notification Limited with privacy questions, rights requests or concerns about
the handling of personal information.