Terms and Conditions

1. About these terms

These Terms and Conditions form a legal agreement between you and First Notification Limited. By accessing or using a website, downloading or using an app, starting a subscription, purchasing a product or using a service that refers to these terms, you agree to be bound by them.

If you do not agree, do not use the relevant website, app or service. If you use a product on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these terms.

2. Who we are

First Notification Limited is registered in England under company number 08562625.

• Registered address: Leonard House, 5-7 Newman Road, Bromley, Kent, BR1 1RJ, United Kingdom
• Email: sales@first-notification.com
• Telephone: +44 (0)1634 672677

3. Scope

These terms apply to our public websites, FN Motoring+, FN Home+, FN Pet+, FN Travel+, FN Health+, FN Business+, FN Scene+, FN Roadwatch+, other mobile applications, desktop software, web applications, subscription services, downloadable content, reports, exports, support services and any future digital product that links to or incorporates these terms.

Separate business, enterprise, licensing, development or support agreements may apply to commercial customers. Those agreements take priority over these public terms where they address the same subject matter.

4. Eligibility and authority

You must be legally capable of entering into a binding contract. Where marketplace rules or local law impose a minimum age, you must meet that requirement or have the permission and supervision of a parent or legal guardian.

You must not use our services where prohibited by law, sanctions, export controls or another binding restriction.

5. Licence to use our apps and services

Subject to these terms and any applicable marketplace rules, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the relevant app or service for its intended purpose on devices that you own or control.

You must not, except where permitted by law or expressly authorised by us:

• copy, resell, rent, lease, sublicense or commercially distribute an app or service;
• reverse engineer, decompile, disassemble or attempt to derive source code;
• remove ownership, copyright, trademark or attribution notices;
• bypass access controls, subscriptions, licence checks or technical restrictions;
• use the product to build or train a competing product without written permission;
• interfere with security, availability, performance or normal operation;
• use automated methods to scrape, extract or overload our systems.

6. Acceptable use

You must use our products lawfully, responsibly and only for their intended purposes.

You must not use them to:

• commit, assist or conceal unlawful, fraudulent, harmful or abusive activity;
• infringe privacy, confidentiality, intellectual property or other rights;
• create, store, process or distribute material you are not authorised to handle;
• harass, threaten, defame, deceive or impersonate another person;
• introduce malware, malicious code or harmful files;
• circumvent law enforcement, safeguarding, compliance or regulatory obligations;
• misrepresent app-generated output as verified professional evidence or advice.

7. User-created information and content

Some products allow you to create, import, photograph, record, store, analyse, export or share information. This may include accident records, vehicle information, insurance details, photographs, videos, documents, notes, journey records, case information, reports and other files.

You retain ownership of your user-created content. You are responsible for ensuring that you have the lawful right and any necessary consent to collect, use, store, export or share it.

You grant us only the limited rights necessary to process information where you deliberately use a connected feature, support service, backup, cloud service or other function that requires processing on systems operated by us or a service provider.

8. Local-first storage, backups and deletion

Many of our apps are designed around local device storage. You are responsible for protecting your device, maintaining suitable backups and preserving any reports or records that matter to you.

Deleting an app, erasing a device, replacing a device or losing access to storage may permanently remove local information that has not been backed up or exported. We are not responsible for restoring local data that we never received or controlled.

9. Accident, motoring and safety features

FN Motoring+ and related products are organisational, recording and reporting tools. They do not replace emergency services, an insurer, roadside assistance, a legal adviser, a medical professional, a vehicle engineer or another qualified professional.

In an emergency, contact the appropriate emergency service. You remain responsible for complying with road traffic law, reporting duties, insurance policy conditions and instructions given by emergency or public authorities.

10. Drive Recorder, journey scoring and location features

A product may record journeys, location, motion, duration, distance, speed-related information or other sensor-derived data when you activate the relevant feature and grant permission.

Journey scores, Drive Smoothness results and similar indicators are estimates intended for personal insight. They are not certified measurements of driving competence and are not legal, insurance, employment or professional assessments.

You must not interact with a device or app in a way that distracts you while driving. Start, stop and review journey features only when it is safe and lawful to do so.

11. Artificial intelligence and automated output

Some products may provide AI-assisted summaries, classifications, recommendations, image analysis, text generation or other automated output. Such output may be incomplete, inaccurate, outdated or unsuitable for your circumstances.

You must independently review automated output before relying on, sharing or acting upon it. It is not legal, medical, insurance, forensic, financial, safety or other professional advice.

You must not submit confidential, personal or third-party information to an online AI feature unless you are authorised to do so and the feature clearly permits that use.

12. Reports, exports and sharing

Apps may create reports, PDFs, images, CSV files, videos, documents or other exports. You are responsible for reviewing each export for accuracy, completeness and sensitive information before sharing it.

Once you share an export outside the app, its storage, use and onward disclosure may be controlled by the recipient or third-party service. We are not responsible for unauthorised sharing caused by your chosen recipient, device settings or third-party service.

13. Purchases, subscriptions and free trials

Paid features may be offered as one-time purchases or automatically renewing subscriptions. The price, billing period, trial period and included features are shown before purchase.

Purchases made through Apple, Google, Microsoft or another marketplace are processed by that marketplace and are also subject to its terms, billing rules and refund procedures.

• Subscriptions renew automatically unless cancelled in accordance with the marketplace rules.
• A free trial may convert to a paid subscription unless cancelled before the trial ends.
• Deleting an app does not cancel a subscription.
• Cancellation normally prevents future renewal but does not remove access already paid for during the current period.
• Prices, taxes and available plans may vary by country, currency and marketplace.
• Restore Purchases requires the account originally used to make the purchase.

Mandatory consumer rights and marketplace refund rights are not excluded or reduced by these terms.

14. Marketplace terms

Where an app is downloaded from the Apple App Store, Google Play, Microsoft Store or another marketplace, the marketplace is not responsible for our product except to the extent required by its own terms or applicable law.

Apple users may also be subject to Apple's Standard Licensed Application End User Licence Agreement unless a valid custom end-user licence applies. Google Play users are subject to applicable Google Play terms and billing policies.

15. Updates, changes and compatibility

We may update, improve, replace, remove or discontinue features, content or compatibility. Updates may be required for security, legal compliance, reliability or marketplace support.

We do not guarantee indefinite compatibility with old devices, operating systems, third-party services or file formats. Certain features may require current software, permissions, network access or supported hardware.

16. Availability and interruptions

We aim to provide reliable products but do not guarantee uninterrupted, error-free or permanent availability. Services may be unavailable because of maintenance, updates, network failure, third-party outages, security incidents or circumstances beyond our reasonable control.

Local-first features may continue to operate without an internet connection, but connected features may not.

17. Third-party services and links

Products may integrate with or link to app stores, mapping providers, cloud platforms, AI providers, emergency services, roadside services, insurers, file-sharing tools or other third parties.

Third-party services are governed by their own terms and privacy policies. We do not control and are not responsible for their availability, content, security, decisions or conduct.

18. Intellectual property

Our websites, apps, designs, code, branding, logos, text, graphics, reports, templates and other materials are owned by or licensed to First Notification Limited and are protected by intellectual property law.

No right, title or interest is transferred to you except the limited licence expressly granted under these terms.

19. Feedback

If you submit suggestions, ideas or product feedback, you grant us a worldwide, perpetual, royalty-free right to use that feedback to improve, develop and promote our products without obligation to compensate you, provided we do not publicly identify you without permission.

20. Security and account responsibility

Where a service uses an account, password, access code or organisation login, you are responsible for keeping credentials secure and for activity carried out through your access.

You must notify us promptly if you reasonably believe a connected service or account has been compromised. For local-only apps, you are responsible for device-level access controls.

21. Suspension and termination

We may suspend or terminate access to a connected service where reasonably necessary to address breach of these terms, non-payment, security risk, fraud, unlawful use, technical harm or legal obligation.

You may stop using a product at any time. Stopping use or deleting an app does not automatically cancel an active subscription or discharge amounts already due.

22. Disclaimers

To the fullest extent permitted by law, products and services are provided on an "as available" basis. We do not promise that all information, automated output, reports, scores or third-party content will be complete, current, accurate or suitable for every purpose.

Nothing in these terms affects warranties, remedies or other rights that cannot lawfully be excluded under applicable consumer law.

23. Limitation of liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the previous paragraph, we are not liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, goodwill, anticipated savings or data where such loss was not reasonably foreseeable.

We are not responsible for loss caused by failure to maintain backups, unsafe device use, unauthorised sharing, inaccurate user input, reliance on unverified output, third-party services or events outside our reasonable control.

Where you use a product for business purposes, our aggregate liability arising from the relevant product or service will not exceed the amount you paid us for that product or service during the 12 months preceding the event giving rise to the claim, unless a separate written agreement states otherwise or applicable law prevents that limitation.

24. Indemnity for business and unlawful use

If you use a product for business purposes, you agree to reimburse us for reasonable losses, liabilities and costs resulting from your unlawful use, material breach of these terms or infringement of third-party rights, except to the extent caused by our own breach or negligence.

25. Changes to these terms

We may update these terms to reflect changes in law, products, pricing, technology, security, marketplace requirements or business operations.

The updated version will be published on this page with a revised effective date. Where a change materially affects a paid connected service, additional notice may be provided where appropriate.

26. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Courts in England and Wales will have jurisdiction, except that consumers may also have rights to bring proceedings in the jurisdiction where they live where applicable law permits.

27. General provisions

• If a provision is found invalid or unenforceable, the remaining provisions continue in effect.
• A delay in enforcing a right does not waive that right.
• You may not transfer your rights under these terms without our written consent.
• We may transfer our rights or obligations as part of a merger, sale, restructuring or business transfer.
• These terms and any incorporated additional terms form the agreement between you and us for the relevant product or service.

28. Contact us

Contact First Notification Limited with questions about these terms.